Help

Ordering

When you place an order, it will ship out within 3 business days. If it is during a sale period, allow some extra time.

 You will be charged when you place the order. If you have a transaction that didn't go through, or your card was declined, you may see a pending charge on your bank account - this will go away, don't worry!

 

Tracking orders

When your order ships you'll get an email with the tracking information. Sometimes it takes a day or two for the tracking to update.

You can also log in to your customer account and view/track your order.

 

Changes/cancellations

If you need to change or cancel your order, contact us ASAP. You can reply directly to your order confirmation email. If the order hasn't shipped, we're happy to accommodate you.

 

Shipping (USA)

Shipping time depends on your location. It usually takes about 2-7 business days. We use USPS for our free shipping option.

 

Problem with order

Let us know within 7 days of receiving your order if something is wrong- incorrect or damaged item, etc. Reply to your confirmation email with what the problem is and include pictures if applicable. We'll take care of you!

 

Returns (USA)

You have 30 days from when you receive your order to return items.

Items may be returned if they are in new condition, tags attached. All discounted items are final sale.

 We will send you a shipping label to send it back.

Returns will be refunded to the original payment method.  If that is not available, a store credit will be issued.